Worst Customer Treatment and Unlawful Agent Practice

Mind You! Do not rent from Dolphin Square Lettings!

A bunch of d******ds who did not reply your reasonable counteroffer and told you 'sorry I FORGOT!'. For any losses to tenants resulting from his 'FORGOT', its the tenant who eventually paid for their mistake.

We counteroffered £5 less than their offer and waited for 1 week for their reply. When I contacted them after 1 week the agent told me sorry I forgot to do and the flat was taken. And it my mistake for not chasing up to get a reply. As a result we were given no choice but to take one with £15 higher weekly rent which I consider as a damage.

As a letting agent, Dolphin Square Lettings, Mark Chapman, Natalia de Burgh-Milne and Neil Miller-Chalk, where are your duty of care and diligence to tenant? Is this really a professional practice or horrendous nightmare?

Additionally the pre-contract costs were not delivered to me before signing the ToB, and the Trading Standard has found that they lack of transparent and clear costs information on their website. CHEATING!

You never hear something similar from Foxtons or Chestertons because they are professional and brave enough to admit their mistakes.

So to potential tenant, do you really wish to engage with a team with full of mistakes and refuse to talk and admit their wrongdoings?

YOU'LL HAVE NO PROTECTIONS FROM THEM BECAUSE THEY DO NOT CARE ABOUT YOU AT ALL!

Just a team of 'zombies' who were not passionate to let and the General Manager Neil Miller-Chalk and the letting teams are t**t who are oppressive and treating customers with no reasonableness and care!

WORST PEOPLE EVER! DO NOT RENT IT!